Privacy Policy

Privacy Policy

Last Updated: February 14, 2012.

MASCO CANADA LIMITED (“Masco Canada Limited,” “we”, “us”) is concerned about privacy, and wants you to be familiar with how Masco Canada Limited collects, uses and discloses your personal information.

We encourage you to read this Privacy Policy before using this Site or submitting your personal information to us. Your use of this Site signifies that you agree with all terms of this Privacy Policy, so please do not use this Site or share your personal information with us or otherwise through the Site if you disagree with any part of this Privacy Policy.

Policy Modifications  
Masco Canada Limited reserves the right to make changes to this Privacy Policy. In the event that Masco Canada Limited makes a material change to this Privacy Policy, it will be posted here. We encourage you to check this page regularly because your continued use of this Site following any changes to the Privacy Policy will be deemed to constitute your acceptance of such change. You can determine when this Privacy Policy was last revised by referring to the “Last Updated” legend at the top of this page.   In the event that Masco Canada Limited makes a material change to the Privacy Policy, a notice will be posted regarding such change.  

Notice Regarding Use of this Site by Children  
This Site is not directed to children under the age of eighteen (18), and we request that children do not provide personal information through the Site.

How We Collect and Use Personal information
We will collect personal information about you, such as your name, postal address, telephone and mobile numbers, email address and credit card number or other payment number when you voluntarily provide it to us through this Site such as when you create an account or profile, order or register a product, order literature, enter contests or incentive programs, sign up for newsletters, participate in a survey, contact customer service, or otherwise interact with this Site.  

Your personal information may be used by us for all legal purposes, which may include, but are not limited to, responding to your requests, processing your transactions, notifying you of new products or product-related news, and for administrative purposes such as conducting incentive programs or tracking which parts of the Site are of interest to you.

We use your personal information to provide the services you request from Masco Canada Limited such as responding to product information requests; registering products; fulfilling orders for parts, products or customer service; initiate refunds; administering contests or incentive programs; and facilitating on-line product visualization applications and preferred products catalogs. 

We may also use personal information to send you news about our products and promotions, to conduct online surveys, contests, other similar promotions or incentive programs via email, telephone or postal mail, and to notify you of special events and advertising that you might be interested in. We will only send you marketing communications with your consent. 

Please see the “Sweepstakes, Contests, and Other Promotions” section below for more information on participating in such activities.  Further, we may also use personal information to send you important information regarding the Site, changes to our terms, conditions, and policies and/or other administrative information; because this information may be important to your use of the Site, you may not opt-out of receiving such communications.  In addition, we may use the information to improve Masco Canada Limited’s online and other services, such as customer service and product support, to understand consumer preferences in developing product improvements and innovations, and to ensure that our Site is of interest to you. We may also use your personal information for internal business purposes, such as optimizing users’ Site experiences and analyzing and managing our businesses. If you apply for employment with Masco Canada Limited, we may use the personal information you supply to process your job application.

This Site may offer a feature that allows you to send an electronic postcard or otherwise share a message with a friend. If you choose to do so, we will ask you for the recipient’s name and email address, along with the text of any message you choose to include. By using this feature, you warrant that you are entitled to use and provide us with the recipient’s name and email address for this purpose.

We may also use your personal information: (i) as permitted by law; (ii) where we determine that such use is necessary to comply with the request of a law enforcement or regulatory agency or other legal process; (iii) to protect our operations or those of any of the Affiliated Entities; (iv) to protect the rights, privacy, property, interests or safety of Masco Canada Limited, the Affiliated Entities, Site visitors, customers, business partners, employees or the public; (v) to permit us to pursue available remedies or limit the damages that we may sustain (vi) to enforce our Terms of Use; and (vii) to respond to an emergency.

We may also collect other information that is not personally identifiable through this Site, such as your postal code, IP address, domain name, URL, browser and operating system and a record of the Site pages you visited. This data helps us to understand traffic patterns at this Site and may be used to tailor your experience at this Site, such as showing you content including special events and advertising that you might be interested in and displaying the content according to your postal code. At times we will use your IP address to help diagnose problems with our server and to administer our website. We also may track browser types to help us understand our visitors’ needs related to our website design.

Cookies and Similar Technologies
This Site uses cookies, which are small bits of data that a web server transfers to a computer for recordkeeping and other purposes. Cookies are an industry standard used by most websites to help facilitate users’ ongoing access to and use of a particular website. If you want to remove cookies from your computer at any time, you can delete or automatically decline them using your browser. Please refer to your browser instructions or help screen to learn more about these functions. You should note, however, that declining cookies may make it difficult or impossible for you to use portions of the Site. 

The Site may use so-called “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “Pixel Tags”) to, among other things, compile aggregate statistics about Site usage and response rates. Pixel Tags allow us to, for example, count users who have visited certain pages of the Site and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and when the email has been opened. We use the information received from these Pixel Tags in the aggregate for statistical analysis, among other things.  

Some uses of cookies and Pixel Tags in connection with the Site may be under the control of unaffiliated third-party entities that Masco Canada Limited retains to manage certain programs and fulfill specific visitor requests. Masco Canada Limited cannot be responsible for third-party uses of cookies and Pixel Tags.  

How We Share Personal information
Masco Canada Limited may share personal information collected via the Site with Affiliated Entities or other third parties as described below. You should also be aware that personal information about you may be transferred to or received by Affiliated Entities or third parties in the U.S. or in other countries, which countries may have different privacy regulations than those applicable in Canada. Masco Canada Limited, its Affiliated Entities or third parties may be required to provide courts, law enforcement agencies or other government authorities with access to your personal information. For more information please contact the Privacy Officer at customerservice@mascocanada.com.

  • Affiliated Entities. We may share personal information with our parent, subsidiaries and affiliates worldwide (collectively, “Affiliated Entities”) for the purposes described in this Privacy Policy, including, with your consent, to permit such Affiliated Entities to send you marketing materials.  If you wish to opt-out from our sharing of your personal information with Affiliated Entities for their marketing purposes, please see the “Choice:  Opt Out” section below for information on how to opt-out.  You may access a list of certain Affiliated Entities at http://www.masco.com/our_companies/index.html.  
  • Service Providers. We may use third-party service providers to help us operate our business and this Site or to administer activities on our behalf, such as sending emails, hosting dealer locater sites, providing order fulfillment, conducting advertising or customer service, and administering contests or incentive programs. We may share personal information with these third parties for those business purposes. For instance, if you request a brochure, we may share personal information about you with fulfillment and management agencies to complete your request.  
  • Dealers and Retailers. With your consent we may share personal information with third parties that offer our products for sale. The third-party dealer or retailer may contact you directly by email, phone or postal mail. If you provide any personal information to such a third party through its website or otherwise, your transaction will occur with the third party (and not on this Site) and the personal information you provide will be collected by, and controlled by the privacy policy of, that third party. Masco Canada Limited recommends that you review the privacy policy of third parties who may contact you about Masco Canada Limited or Affiliated Entities’ products or services.  
  • Other Third Parties.  With your consent, we may share personal information with unaffiliated third parties, including dealers and retailers, to permit such third parties to send to you marketing materials.  If you wish to opt-out from our sharing of your personal information with third parties for their marketing purposes, please see the “Choice:  Opt Out” section below for information on how to opt-out.  
  • E-mails to Friends.  Please note that any personal information you provide in connection with sending an electronic postcard or other message to a friend through the Site, such as your name and your e-mail address, will, of course, be disclosed to your friend.
  • Sweepstakes, Contests and other Promotions.  We may operate sweepstakes, contests, raffles and similar promotions through the Site that may require online registration with us or with third party sponsors of such sweepstakes, contests, raffles or other promotions.  You should carefully review the rules of each sweepstakes, contest, raffle and promotion in which you participate through the Site, as they may contain additional important information about Masco Canada Limited’s or a sponsor’s use or disclosure of your personal information. To the extent that the terms and conditions of such rules concerning the treatment of personal information conflict with this Policy, the terms and conditions of such rules shall control.   
  • We may share the personal information you provide in connection with sweepstakes, contests and similar promotions with third parties sponsors of such sweepstakes, contests and other promotions (irrespective of whether such promotions are hosted by us), or otherwise in accordance with the rules applicable to such sweepstake, contest or other promotion.  
  • Assignment.  We may transfer any and all information that we collect from Site users to an Affiliated Entity or a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Masco Canada Limited’s business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).
  • Other Disclosures. Personal information of any individual user also may be shared with other companies outside Masco Canada Limited: (i) as permitted by law; (ii) where we determine that disclosure of specific information is necessary to comply with the request of a law enforcement or regulatory agency or other legal process; (iii) to protect our operations or those of any of the Affiliated Entities; (iv) to protect the rights, privacy, property, interests or safety of Masco Canada Limited, the Affiliated Entities, Site visitors, customers, business partners, employees or the public; (v) to permit us to pursue available remedies or limit the damages that we may sustain (vi) to enforce our Terms of Use; and (vii) to respond to an emergency.
  • Co-Branded Pages. From time to time, we may enter into a special relationship with another company that is not owned by or affiliated with Masco Canada Limited to provide additional features on this Site, such as co-branded sites (referred to here as “co-branded pages”). Any personal information that you provide on one of these co-branded pages may be shared with or accessible by these third-party partners.  Both Company and the third party partner are collecting personal information on these co-branded pages, and Company’s collection, use and disclosure of the personal information is subject to this Privacy Policy, and the third party’s Company’s collection, use and disclosure of the personal information is subject to its privacy policy.  By submitting your personal information through these co-branded pages, you also consent to our sharing this information with those third-party partners. You should review the privacy policies posted on these co-branded pages to understand how personal information collected through these pages will be collected and used.
  • Purchases. We may use third-party payment services (each, a “Payment Service”) to collect payments made through the Site. If you wish to make a payment and through the Site, you will be directed to a webpage that is hosted by the Payment Service (or the Payment Service’s service providers) and not by us (such page, the “Payment Service Page”). Any personal information that you provide through the Payment Service Page will be collected by Payment Service and not by us, and will be subject to Payment Service’s privacy policy, rather than this Policy. Masco Canada Limited has no control over, and shall not be responsible for, Payment Service’s use of information collected through the Payment Service Page. PLEASE NOTE THAT THIS POLICY DOES NOT ADDRESS THE COLLECTION AND USE OF INFORMATION THROUGH THE PAYMENT SERVICE PAGE OR THE PRIVACY OR INFORMATION PRACTICES OF PAYMENT SERVICE.  

User Generated Content Functions
Certain pages on this Site enable users to create their own profile page or submit their own content (for example, message boards, forums, chat functionality and blogs, among other services). Any information you disclose in such a profile page or submission may be publicly available and be read, collected, or otherwise used by anyone who visits the URL of the page on which you have chosen to comment, and you should exercise caution in deciding whether to disclose your personal, financial or other sensitive information there. Masco Canada Limited cannot prevent such publicly-available information from being used by others in a manner that may violate this Policy, the law, or your personal privacy and safety, and is not responsible or liable for the results of any postings or the use or disclosure of any information that you disclose via such postings.

Choice: Opt-out
If you do not wish to receive marketing-related emails from us, or if you would like to withdrawal your consent to share personal information about you collected via the Site with Affiliated Entities or other third parties for such Affiliates Entities’ or other third parties’ marketing purposes, you may opt-out of receiving such marketing-related emails or from such sharing by clicking the “Unsubscribe” link present at the bottom of all Masco Canada Limited emails.

We will endeavor to comply with your request as soon as reasonably practicable. Please note that, if you opt-out as described above, we will not be able to remove personal information about you from the databases of Affiliated Entities or other third parties with which we have already shared your personal information as of the date on which we implement your opt-out request. If you wish to cease receiving marketing-related emails from such Affiliated Entities or other third parties, please contact such Affiliated Entities or other third parties directly or utilize any opt-out mechanisms set forth in their respective privacy policies or marketing-related emails.


Links and Third Parties’ Privacy Practices
This Site may contain links to other sites, which are not operated by Masco Canada Limited. Masco Canada Limited IS NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OR THE CONTENT OF SUCH OTHER WEBSITES, INCLUDING WEBSITES OPERATED BY AFFILIATED ENTITIES. We provide such links only as a convenience, and the inclusion of links on the Site does not imply endorsement of the linked site by Masco Canada Limited. If you provide any personal information through any such third party website, your transaction will occur on such third-party’s website (and not on this Site) and the personal information you provide will be collected by, and controlled by the privacy policy of, that third party. Masco Canada Limited recommends that you review the privacy policy of third-party websites arrived at from links on this Site.

Security of Personal information
Masco Canada Limited takes measures to protect personal information collected through this Site against unauthorized access, disclosure, alteration or destruction. We also seek to require our Affiliated Entities and service providers to exercise reasonable efforts to maintain the confidentiality of any personal information about you that they receive from Masco Canada Limited.  Unfortunately, however, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.  

For your own privacy protection, we encourage you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email. Note that Masco Canada Limited will not request sensitive personal information in our emails to you and you should verify the authenticity of any such request.

Retaining Personal information
We retain personal information about you for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by applicable law.

Access to Personal Information
Any personal information that you provide when creating an account or profile can be accessed by logging in to your account using your login ID and password. If you believe that Masco Canada Limited has personal information about you that you cannot access through your account, you may contact us at customerservice@mascocanada.com to request access or correction to your personal information, and we will endeavor to respond to your request within 30 days. 

Questions
If you have any questions or concerns about this Policy or how Masco Canada Limited processes your personal information, please contact the Privacy Officer at: customerservice@mascocanada.com